Premium support services
When you realize the AVIcode advantage, it becomes a vital part of your infrastructure. We help you every step of your way from planning to deployment, customization and trainings, and we are ready to support you when you need an engineer's or architect's advice. As a part of this service you get direct access to an expert via e-mail or phone. We will help you to torubleshoot your AVIcode environment, fine-tune your monitoring settings or help you come up with a solution for your monitoring challenge. If you end up with a product limitation or an issue, we will help you to collect data for Microsoft support case, so that you get faster response.
Premium support services are sold in 4 hour packages and available in addition to Microsoft's support services. If you need help with your AVIcode implementation, please write to our AVIcode premium support team to arrange a session within next 36 hours. If you have an active engagement with us, please include the reference number.