VIAcode Incident Management System for Azure

Incident Management System to manage your Azure environment

The VIAcode Incident Management System is a robust incident management tool that fully integrates into an Azure environment helping to prioritize, simplify and streamline management of your Azure operations.

Cost efficiency

Avoid excessive resource consumption with the Azure App Service and container deployment

Confidence and community support

VIAcode Incident Management System is based on the open source software to provide you with the confidence and strong support of the developers’ community.

Own your data

All the data related to the incidents and support requests securely stored in the customer’s subscription.

No strings on you

You can continue using our Incident Management System free of charge, even if you decide to work with another management partner. Of course we will be glad to have you back when you realize that VIAcode is the best one for you!

Integrated

Azure Alerts

VIAcode Incident Management System automatically creates new incidents for all Azure Alerts that you have enabled. IMS allows you to use rules & filters to identify priority required actions. Bidirectional synchronization means IMS will close alerts in Azure Portal upon resolution.

Configurable Notifications

VIAcode Incident Management System offers a fully configurable email notifications about new incidents 24×7.

Azure DevOps Connector

VIAcode IMS is fully integrated with Azure DevOps seamlessly enabling you to create tasks or report bugs to software developers that once resolved will close the loop with IMS.

SLA Management and Reporting

VIAcode IMS dashboard displays information on incident response/results as compared to SLAs. It can be viewed both in VIAcode IMS or in the Azure Portal.

Azure Active Directory authentication

Securely sign to the Incident Management system using your Azure AD account.

  • Feature
  • Cloud-hosted ticketing system
  • Automated integration with Azure Alerts for one subscription
  • Azure AD authentication
  • SLA dashboard
  • Incidents’ Notifications via Office365
  • Integration with Azure Alerts from
    multiple subscriptions
  • Integration with Azure DevOps
  • Managed App Infrastructure
  • Price
  • Free
     
  • Free
  • Free
  • Free
  • Free
  • $50/month per additional
    subscription
  • $100/month per project
  • $200/month
Get Started

Get started with VIAcode Incident Management System in three steps

INSTALL APPLICATION FROM AZURE MARKETPLACE

ENABLE PREMIUM FEATURES AND LEVERAGE FULL POTENTIAL OF THE INCIDENT MANAGEMEN

BECOME OUR CLIENT AND ENJOY VIACODE MANAGED SERVICES FOR YOUR AZURE INFRASTRUCTURE

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